Shipping & Delivery
Shipping & Delivery
How long does delivery take?
We usually deliver immediately available items within 2-3 work days for Germany and Austria.
Europe (outside Germany and Austria) your ordered items are usually
dispatched within 1-7 working days.
Europe (outside Europe and the USA) Your ordered items will usually
be dispatched within 2-15 working days.
How can I check whether I have placed my order correctly?
If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us per email.
In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via email support@sofybrands.com, we will be happy to help you out.
What can I do if I receive a damaged item?
In case an item that has been delivered by us does not match your expectation in any way, you can return it free of charge by using the return slip, stating the reason for return. All the relevant information regarding returns can be found under »How do I return an item?«. We will return the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined.
Can I change my delivery address after completing an order?
We hope you understand that we are not able to change your Sofybrands delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In the event that your registered shipping address cannot be located or that your package cannot be delivered, the package will be sent back to us. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.
Which countries do you deliver to?
We deliver to Europe, USA, England.
How can I track my order?
To check the delivery status of your order, check the shipping confirmation you received through email. For each package that is shipped to you, you will receive a shipping confirmation that includes a link to track the shipment.
This way you always know where your shipment is and how long it will take to get it to you.
What are the shipping costs?
The shipping fee for Germany is currently €5.90 - return shipping
with DHL in Germany.
Europe (outside Germany and Austria) shipping costs from € 12.90
Worldwide (outside Europe and the USA) shipping costs from €18.90
Can my shipping address differ from my billing address?
You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace or a parcel shop. Simply choose your preferred payment option and enter the desired delivery address at »delivery address«.
Select your desired payment method such like Paypal, Direct Debit, Credit Card or Sofort and insert your desired delivery address in the appropriate field
Can I return ordered items free of charge?
If the items you ordered do not meet your expectations, you have
14 days to send them back to us. We will cover the return
shipping costs for you. Please use the return label provided by us
and enclose the completed return slip.
What should I pay attention to when returning?
Please ensure that the items to be returned are returned undamaged,
undamaged and with labels attached within 14 days of receipt.
If the items are not in their original condition, we reserve the
right to refuse the return.
I have not received an order confirmation. What should I do?
After completing your order, you will receive an automated
confirmation from us by email about the goods you ordered. If you
have not received this, please also check your spam folder.
If you pay with Paypal, please note the following: After
authorizing the payment with Paypal, you will return to our shop
and must complete the order by clicking on the “Buy” button. Only
then will the payment be made via PayPal and the order generated.
Can I cancel my order?
Unfortunately, cancellation is not possible for technical reasons,
but you can return your order free of charge within 14 days.